“The question of which communication channels people trust more in the case of inconsistent messages was investigated in a number of studies conducted by the Iranian-American psychologist Albert Mehrabian. His formula, repeatedly replicated, according to which 7% of people trust the spoken word, 38% trust vocal expression and 55% trust body language, demonstrates the importance of non-verbal communication channels that are often lost in virtual settings.” (1)
The Enlarged Board of Appeal of the EPO will soon decide on an interesting question: may oral proceedings before the EPO in principle be conducted by videoconference, even against the will of the parties?
1. Grenzen der Online-Kommunikation, Sebastian Kunert, https://www.coaching-magazin.de/beruf-coach/grenzen-der-online-kommunikation, 2020, downloaded on 12.04.21